Flight diverted, delayed and changed the luggage destination

By Vikas Vaidya

The flight that took off from Agartala, reached Nagpur almost after 9 hours. The passangers were in a position to accept the delay but the airline sent their luggage to totally different location. This is the brilliant example of how an airline can make its passangers suffer so much!
A Ashraf, Additional Principal Chief Conservator of Forest and Chief General Manager, Forest Development Corporation of Maharashtra (FDCM) told the whole story of sufferings to The Hitavada. The IndiGo flight took off on Sunday at 12.15 pm from Agartala. The flight was supposed to pass through Kolkata and reach Nagpur by around 4 pm. But this did not happen. The flight reached Kolkata and passangers were asked to get down and board the flight to Delhi. Another IndiGo flight took the passangers to Delhi. The passangers had to wait for long time during all these developments. They were suffering physically and mentally. Surprisingly, the airliner personnel were rude and not responding to the passangers’ calls. The flight number 6E 221 took off from Delhi in the evening and it reached Nagpur around 9.50 pm.
After getting down at Nagpur after almost nine hours the passangers at least felt that they reached safely and they heaved a sigh of relief. But they came to know that their worries not ended yet. When they tried to search for their luggage, they did not find the same. The worried passangers enquired about the same with the IndiGo officials who answered very casually that the luggage had reached Chennai and it would be brought from there in one or two days. This answers made the passangers aghast.
A Ashraf is a highly placed officer  who was traveling by this flight expressed his anguish. He said, “Delay can be understandable as there could be hundreds of reasons. But the airline officials did not bother about the luggage. In fact the airline people did not notice it and kept all the passangers in dark about the luggage. Till we enquire about the luggage, nobody from the airline bothered to inform us. I think this is very casual attitude. IndiGo is a high rated airline service but in the past few days its level of services has gone down. But this experience was horrible.”

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